Effective Date: 02/23/2025
At scalmedia, we are committed to delivering high-quality digital marketing services. If you are not satisfied with our services, we have outlined our refund policy below to ensure transparency and fairness.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeframe.
- Technical Issues: If a technical issue on our end prevents the service from being completed and cannot be resolved.
- Duplicate Payment: If you were mistakenly charged twice for the same service.
2. Refund Request Process
To request a refund, please follow these steps:
- Email Request – Send a refund request to SIHAM.ABBOU@outlook.com with the subject “Refund Request – [Your Order Number]”
- Provide Details – Include the reason for your request, proof of purchase, and any relevant documentation.
- Review & Response – We will review your request and respond within 5-7 business days.
3. Processing Time
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method used during purchase.
4. Contact Us
If you have any questions about our refund policy, please reach out to us at:
📧 Email: SIHAM.ABBOU@outlook.com
Thank you for choosing scalmedia!